Technician #1 burns through a lot of paperwork – wasting precious time to solve a simple requirement.Technician #1 has no stock information, no idea when the needed part will be available, and thus leaves the service issue unresolved – pending a part and new appointment time to fit the part.This is where things start to break down due to current inefficiencies. When Technician #1 gets to the customer site he determines he can resolve the customer’s issue, but needs to order a new part. Now, that customer had previously been visited by another team member, Technician #2, who may have entered notes back in the office after visiting the customer. Create and view sales orders for service ticketsĬonsider this real-world scenario: Every morning, the service technician (let’s call him Technician #1) gets to the office and is handed several paper service tickets by the team leader with the customer address and a brief description of the customer’s issue.
SAP BUSINESS ONE INTEGRATION SERVICE UPDATE
View customer addresses on maps and call customers.Powerful features of the new app empower mobile technicians to: What makes this mobile app so desirable? The SAP Business One Service app connects remote service workers directly to core SAP Business One ERP application and CRM data via their mobile device. This app is a welcome addition to the SAP Business One mobile app portfolio: SAP Business One Sales mobile app, and the original SAP Business One mobile app, which enables finance users and business managers to manage their business anywhere. With this mobile app we are another step closer to removing the complexities associated with ERP software, and bringing that to a non-technical audience. This month we are introducing the SAP Business One Service mobile app for the Apple iOS. Last year we brought “hands-free” ERP through our Amazon Echo Alexa integration. The SAP Business One team is finding new ways to bring the magic of ERP without complexity to the everyday customer. Application Development and Integration.Governance, Risk, Compliance (GRC), and Cybersecurity.Accounts Receivable, Billing and Revenue Management.
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